Facing copycats, Monte Design enlisted Merchant Growth Model to double its traffic goals

Previous platform

Yahoo! Small Business Merchant Solutions

Industry

Home goods

Use case

Merchant Growth Model

A modern and stylish pink fabric rocker and matching footrest is set in the corner of a room.

Necessity was the mother of invention for Monte Design founders Ralph and Michelle Montemurro. When the couple couldn’t find well-made furniture for their son’s nursery that was both stylish and comfortable, they designed their own.

Since they launched Monte Design in 2005, media outlets and customers across North America have raved about the high-quality craftsmanship and simple design of the Canadian company’s products. The Montemurros were determined to continue being the top player in their market, and looked to the Shopify Plus Merchant Growth Model (MGM) to help them. Since going live with Shopify Plus in January 2018, Monte Design has enjoyed:

  • A 15% increase in web traffic
  • Year-over-year revenue growth of 12%

Challenge

Monte Design dominated its market for nearly a decade, providing simply designed pieces that could easily graduate from the nursery to the living room once they outlived their original purpose. But cheaply-made knockoffs billing themselves as “Monte Design-esque” and selling for a fraction of the price eventually began to erode the company’s sales while coasting on its reputation.

Monte Design’s ecommerce tools weren’t showing it the full extent of each customer’s journey: Where they came from, where they were going, who was abandoning their cart, and why.

Monte Design customer story photo 1

The company knew it needed to take its ecommerce game to the next level, but it wasn’t sure how. So it upgraded to Shopify Plus and sought guidance through MGM. This expert counsel, offered to all Shopify Plus merchants, gave the company detailed advice to help on its path forward.

Monte Design worked through its MGM framework, prioritizing a few simple goals: Increase web traffic, upgrade its mobile experience, and improve the company’s marketing efforts through a stronger understanding of its customers’ wants and behaviors.

There’s ten times more data available to us through Shopify Plus than any other ecommerce solution could give us.

Ralph MontemurroFounder, Monte Design

Solution

“One of the first things Shopify Plus did was help us with our Google Ads,” says Ralph Montemurro. “They asked what kind of return we were getting on our advertising spend, and I couldn’t even answer. We started exploring how Google Ads work and we realized how complicated it was, but [now] we’re seeing conversions we didn’t even know we were able to track. It’s been invaluable.”

As Monte Design continued through the MGM process, it discovered that 70% of its overall traffic was coming from mobile. Optimizing the site for smartphones became its top priority.

Monte Design customer story photo 2

“With our previous ecommerce provider, we had to create the whole mobile site,” says Ralph Montemurro. “Shopify Plus is optimized for mobile, which really let us fine-tune our user experience.”

And with so many knockoff versions of Monte Design’s products now on the market, the company knew promoting its superior product online was a must. So Monte Design and Shopify Plus also undertook a full review of the company’s website and found several ways to upgrade its marketing efforts. Some were as simple as more prominently displaying its shipping incentives, more expansive product slideshows, and performing an SEO analysis.

Before switching to Shopify Plus, we didn't have a broken-down numbers comparison of our traffic between desktop and mobile. Shopify Plus reminded us to check the stats on our mobile version.

Danielle OttDigital Marketing and Social Media Specialist, Monte Design

Results

Monte Design was determined to hang onto its dominant position in a category it practically created. As the numbers show, since moving to Shopify Plus, the company’s sales are back on an upswing.

“We have so much more information at our fingertips now,” says Ott. “We have analytics and details on our customers, and traffic insights that we didn't have readily available before.”

Monte Design customer story photo 3

Monte Design’s goal was to increase traffic to its website by 5% in the next four months—a goal it nearly doubled. Since then, its year-over-year traffic numbers have doubled as well.

That uptick in traffic helped Monte Design achieve its main goal: increase customers. Since upgrading to Shopify Plus, the company has seen sales growth of 12% year-over-year, and Monte is well on its way to reclaiming a lead in the market it created.

Shopify Plus really opened our eyes to what kind of data we can gather and what kind of tools we can use. It was really a very exciting, eye-opening experience. They’ve never steered us wrong.

Ralph MontemurroFounder, Monte Design

Grow your business on the platform designed to handle more of everything

Get pricing